Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
What is your DATA Deletion Policy?
To delete your data simply delete your account and all your data will automatically get deleted from our database. In event of any problem, you can contact nenoushstore@gmail.com for further help.
What Countries Do you Offer Free Shiping To?
Most countries are offered economical free shipping where possible and a premium quick shipping option on checkout.
DELIVERY PROMISE
Unfortunately due to current congestion worldwide for delivery please allow extra days for delivery and follow our tracking page for your products or contact us for further updates.